FAQ

Helpful Information

What are your Term Dates ?

Term 1 – Mon, Feb 3 – Fri, Apr 10 (10 weeks)

Term 2 – Mon, Apr 27 – Fri, Jul 3 (10 weeks)

Term 3 – Mon, Jul 20 – Fri, Sep 25 (10 weeks)

Term 4 – Mon, Oct 12 – Fri, Dec 18 (10 weeks)

It is recommended that advanced students and students preparing for exams continue lessons through the holidays.

What are your fees ?

Fees are charged per term and payable at the beginning of each term.

2020 fees are as follows:

Individual Lessons

30 minutes $37.50 (incl GST)

45 minutes $54.00 (incl GST)

60 minutes $66.50 (incl GST)

Group Lessons

30 minutes  $22.00 (incl GST)

How do I pay?

Lessons are invoiced in advance by the school term. Invoices are sent out before the beginning of term and must be paid by the due date indicated. A full term of lessons will be charged, even if the student is away on holidays or other reasons for part of the term.


New students who start part way through the term will be invoiced for the remaining lessons in the term.

Can I get a Refund?

Payments received are regarded as a commitment to lessons for the term and refunds are not provided.

Can I move my time slot ?

The student’s time slot in the schedule is reserved for the whole term upon enrolment for lessons. Please choose your time slot carefully as missed or cancelled lessons are not refunded.
If you wish to change times for the following term please contact Valley Music. All requests must come to Valley Music directly ( not individual teachers).

What if I miss a lesson?

Students are expected to attend each scheduled week of the term. When you register for lessons with Valley Music, your time slot is reserved for the teaching year. Please keep in mind that our studio operates at full capacity therefore, missed lessons will not be refunded .


In the event that a student needs to miss a lesson because of illness, please contact Valley Music with as much advance notice as possible.


Any lessons that are cancelled or missed by Valley Music for any reason will either be made-up, credited to the following term.

What if I want to discontinue lessons?

There is no obligation to continue lessons beyond the term of lessons paid for in advance. If you choose to not continue lessons, please inform us by email valleymusic@hotmail.com.au at the end of the school term, otherwise we will assume they wish to continue. Lessons that are terminated during the school term cannot be refunded.

When is a good time to contact you ?

Feel free to contact us via email, or by phone between 9am and 7.30pm to discuss any issues or concerns (please leave a message if we are unable to take your call). We aim to respond to emails and return calls by the next business day.


Students who are under 18 should not contact us directly without the permission of their parents. Likewise, any contact from us will be through parents or caregivers.

Exam Info

Students who take exams should be aware that it takes a huge amount of effort and determination. Due to the amount of preparation involved, a weekly half-hour lesson is often insufficient. It is recommended that students have either a 45 minute or one-hour weekly lesson if they would like to work towards exams.


In addition, parents must be prepared to pay for additional one-off lessons if needed.

Fees for exams are set by Examining Boards.


Students are entered for exams only when they are fully prepared. This is to avoid the situation where a student has to be pulled out of an exam due to lack of preparation which is not a pleasant experience for anyone involved.

When are student concerts held ?

Student concerts are regularly held at the end of Term 2 and Term 4. All students are asked to perform, as part of their tuition . Students should be aware that it is a commitment and pulling out, especially at the last minute, is unprofessional and strongly discouraged.

Does Valley Music accept Creative Kids Vouchers ?

Yes - Valley Music is a provider of the Creative Kids Program. Claim your $100 Creative Kids voucher today. As a registered provider for the Creative Kids program, you can redeem your voucher with us and let your child develop new skills. . For more information regarding the Creative Kids program, visit service.nsw.gov.au/campaign/creative-kids

 
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